Privacy Policy

Contents

• Contact Details
• What Information We Collect, Use and Why
• Lawful Bases and Your Data Protection Rights
• Our Lawful Bases for Processing Personal Information
• Where We Get Personal Information From
• How Long We Keep Information
• Who We Share Information With
• How to Complain

Contact Details

V&MP Terminals & Accessories Ltd, trading as V&MP Crimp-N-Fix, is the controller of your personal data.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

Email: [email protected]

For more information on controllers and their responsibilities, please refer to the Information Commissioner's Office (ICO) guidance.

What Information We Collect, Use and Why

Depending on how you interact with us, we may collect and process personal information for a variety of purposes.

Providing Products and Services

We may collect:

• Name and contact details

• Postal address

• Date of birth

• Purchase and account history

• Health and safety information

• Customer account information

• Photographs or video recordings

• Records of meetings and decisions

• Identification documents

• Information relating to compliments or complaints

Customer Accounts and Guarantees

We may collect:

• Name and contact details

• Postal address

• Purchase history

• Marketing preferences

Marketing and Service Updates

We may collect:

• Name and contact details

• Postal address

• Marketing preferences

• Location data

• Records of consent

Recruitment

For job applicants we may collect:

• Contact details

• Date of birth

• National Insurance number

• Passport or photographic identification

• Employment history

• Qualifications

• Right to work information

Queries, Complaints and Claims

We may collect:

• Name and contact details

• Address

• Account information

• Purchase or service history

• Customer account records

• Health and safety information

• Correspondence

CCTV

Where CCTV operates, we may collect:

• Photographs and video recordings.

Lawful Bases and Your Data Protection Rights

UK data protection law requires organisations to have a lawful basis for processing personal information.

Depending on the circumstances, you may have the following rights:

• Right of access

• Right to rectification

• Right to erasure

• Right to restrict processing

• Right to object

• Right to data portability

• Right to withdraw consent

Where applicable, we will respond to requests without undue delay and within one month.

To exercise any of your data protection rights, please contact us using the details above.

Our Lawful Bases for Processing Personal Information

Depending on the purpose for which your information is collected, we rely on one or more of the following lawful bases:

Consent

Where you have given us permission to process your information.

Contract

Where processing is necessary to enter into or fulfil a contract with you.

Legal Obligation

Where we must process information to comply with legal requirements.

Legitimate Interests

Where processing is necessary for our legitimate business interests and does not override your rights or freedoms.

Examples include:

• Informing customers about relevant products and services.

• Maintaining the security of our premises through CCTV.

Further information regarding our lawful bases is available on request.

Where We Get Personal Information From

We obtain personal information from a variety of sources, including:

• Directly from you

• CCTV footage and recordings

• Publicly available information

• Previous employers

• Credit reference agencies

• Marketing list providers

How Long We Keep Information

We only retain personal information for as long as necessary for the purposes for which it was collected.

Where legislation specifies minimum retention periods, we will retain records for the required period. When information is no longer required, it will be securely destroyed or anonymised.

Who We Share Information With

Where appropriate, we may share personal information with:

• Professional advisers

• Legal advisers

How to Complain

If you have concerns about how we use your personal information, please contact us first using the contact details provided above.

If you remain dissatisfied, you may also complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint