Shipments and returns

Your pack shipment - Free delivery options

For orders placed online we offer:

  • Free 1-3 day delivery to the UK mainland for orders over £10 + VAT, except for cable orders for which we may quote for carriage.
  • Free next day delivery on all orders over £75 + VAT.  For smaller orders, next day delivery is available for a modest extra charge which will be shown as an option as checkout.

All orders received by 3pm are normally dispatched on the same day.  Orders received later will be dispatch on the following day.

Orders for next day delivery are usually sent via a courier (such as Fedex) or in some case we will use Evri's next day service. 

Orders for the 1-3 day delivery option, are sent via the most appropriate service (courier, Evri or Royal Mail) according to the size, weight and value of the item. 

Local orders, especially those containing oversized products, may be delivered via our own van.

Most packages are shipped with tracking online and dropped-off without signature. If you prefer delivery with required signature, please discuss this with us in advance before ordering.

If we quote shipping fees, these will include all handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Special care is taken to protect fragile objects.  Boxes are amply sized and your items are well-protected.

Returns

We may charge a handling and restocking fee for returns.

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